Steve Garfield invites us up to the stage to make media during his presentation on the simplicity of video creation.
I saw a lack of data-driven content in last year’s SXSW and hope these ideas will fill some of that void. I don’t have a free pony or even a case of Red Bull to give to you if you vote for these panels, but I do havesome themes that should spark passionate debate about quantifying the value of Social Media and relationships.
Uncovering Social Media Data You Can Count On
With stakeholders throughout the enterprise taking a role in the ownership of conversations in social spaces, each wants to know the impact of a relationship on demand creation, customer retention and support efficiency. This panel addresses how to make the numbers meaningful for sales, marketing, customer service and product teams.
Click here to vote for Uncovering Social Media Data You Can Count On
Extending B2B Acquisition Strategies Using Micromedia
Let’s discuss the importance of proper brand personification in micromedia spaces. We will talk integration of micromedia as a channel in a communications plan and alignment of messaging with strategic objectives. We will cover clear statement of objectives, managing multiple objectives, integration with CRM and community initiatives and attribution of a sale to micromedia. The overlay will be the balancing act of how much sales vs. thought leadership vs. customer service vs. your laundry list of others.
Click here to vote for Extending B2B Acquisition Strategies Using Micromedia
DataRock
What would this post be without a little DataRock?
<sarcasm>Shocker.</sarcasm>
Trent was a vocal advocate for spam controls in twitter. Twitter users know that twitter is not going to implement a big new feature like that in the near future. He announced back in June that he was leaving. He came back in July to announce his last shows and to talk to Dave Navarro. No “wave wave wave wave goodbye”. The @trent_reznor account is just gone. The @nineinchnails still persists though as he said it would.
Good to see he has not gone soft.
An Epic Event / Themes of Social CRM
I attended Radian 6 and Chris Brogan’s the Rockstars of Social CRM event last night. The panel had some of the heavy hitters of Social Media and CRM. Marcel LeBrun, CEO of Radian 6, Frank Eliason who you know better as @comcastcares, Paul Greenberg, Author of CRM at the Speed of Light, President of The 56 Group, LLC, Brent Leary, Co-author of Barack 2.0 and Co-founder of CRM Essentials and Michael Thomas, National President, CRM Association. The key themes really resonated with me and I agreed with them.
- Social CRM gets back to basics
- a return to Helpful 1.0 not Sales 2.0
- Good relationships = good sales
- You must earn your right to sell.

The Land Grab
Then something weird happened. The panel made a comment about Social Media ownership. They poked fun at PR and Marketing trying to get their clutches on Social Media and suggested that the only real home for Social Media is with Sales, specifically Customer Service. Suddenly, all of the IT people in the room fainted because they were left out of the land grab! Marketers wept openly. PR folk made some calls.
Today’s post is by guest blogger Jaye Schneider. Jaye is a freelance quality assurance and hi-tech market research professional who owns a consulting shop called QA Ready. If you are a business owner or agency in need of quality assurance strategy and execution, contact Jaye at jaye.schneider {at} qaready.com.
Recently, I found myself a little bit envious of the 20-something set. Not because of their youth, or their ability to be just starting out with their lives, but because for the majority of their lives they have been connected to all of their friends via the Internet. Thinking back on my days at school, camp and college and all the people that I lost touch with before the Internet makes me a bit sad for the connection that I missed. Browsing some Generation Y’s Facebook and MySpace pages, I realize that they have not lost touch with people, they have them all in their networks and can re-connect at any time.
However, as I joined into this new world of people networking, I realized that when someone does not care for you in this spectrum, there are many ways for them to show it. Prior to these friendship sites, losing touch could become a passive act; not returning e-mails or phone calls. A person could fall out of contact with a friend or acquaintance and never know if it was lack of time, disinterest, or true dislike that caused the connection to be broken. The Internet friendship sites take the guesswork out of losing touch; if someone wants you to know who they are and what they are doing, you are their friend, otherwise, you are not.
![]()
Looking at my LinkedIn network of over 200 people, most people have been at more than one organization. If you take a random sample and interview you are bound to hear politically correct stories like
- I wanted more money.
- I felt under appreciated.
- I did not get along with my boss.
- I found a better opportunity.
Or you might find out that the person felt like they had their soul sucked out by Dementor kisses. Glassdoor.com is the place to air their filthy laundry about employment experiences anonymously. Registered users can review their previous position and talk about the benefits and gotchas of the employment experience. Registered users can also see the salaries for various positions within the companies.
YASMMeT /yaz’ met/ 1. (acronym) yet another social media messaging tool
Plurk is the latest yasmmet. It’s clearly a “competitor” to the popular twitter system. Twitter essentially is an open version of popular instant messaging platforms like MSN Messenger and AOL Instant Messenger. Plurk has an opportunity to capture social market share, [Notice that I did not say anything about revenue share as neither currently has a revenue model to speak of] primarily because twitter is horrible about stability.
Plurk has had the benefit of watching twitter flop around like a fish on the beach, but twitter has a big head start. Plurk’s user interface is a lot different. Twitter’s advantage is that most of its users are already longtime instant messenger users and bloggers who understand the technology and have easily adopted and embraced its value proposition. Because Plurk takes a few times to get used to, it puts it at a huge disadvantage in a space where people will give you about 90 seconds before they decide if they want to pursue something– unless they get some of the Twitter elite to convert people.
Was Mama Cass an inspiration for twitter? My 5 year old was singing this song the other day and I immediately thought of twitter. I find myself putting things on twitter just to see if someone else will identify with my references. Other times because I tweet just because I need to get something out of my head and move on. It’s not exactly singing, but the whole tweeting for tweeting’s sake is a lot like making your own kind of music.
If you have not been to Twitturly.com, you are missing out on the second most most important Twitter resource. The twitter search tool Summize is number one.

Joel Strellner has thoughtfully created a tool that gives us insight into the most popular URLs from the past 24 hours. Each time someone types in a link, Twitturly thoughtfully counts it as a vote for that URL. The best part is that it doesn’t matter if you’re using a tinyurl, is.gd or one of those other tools that help reduce the size of URLs (to rickroll your friends). Twitturly follows the URL to its destination.
I am ecstatic to see my (former?) client and good friend Matt Rogers embracing social media and blogomania. Matt is currently in Baylor University’s Executive MBA program and has been sharing insights from his life and his Baylor coursework via his new blog, Free Flowing Thoughts.
Matt recently told me that he was starting a blog war with his good friend, Bill Townsend of Interminds LLC over a presentation that Bill gave to Matt’s executive MBA class. I have never met Bill, but after reading his presentation entitled the Black and White of Internet Marketing, I can see that he CLEARLY knows his stuff and that he is actively monitoring the pulse of the digital space. So this is not a knock on Bill, but an attempt to change his thinking on one point: advertising on social media.



