About an hour later I got a direct message from Tony Hsieh asking me to send along my questions.  Tony’s and Zappos’ committments to the nanoblog twitter have taken the already excellent customer service of Zappo’s to a new level by giving people the ability to directly access its entire cast of characters.

I asked Tony what makes a good follow on twitter and how he decides who to keep track of in his near 14,000 follows.