When talking to marketing managers, the subject of segmentation often comes up. The conversation can seem forced and usually takes a turn from casual talk about business to a certain bitter formality, probably because now we’re talking about data. These marketing managers have never tasted our variety of data, theirs is like the grubs on Fear Factor .
Expensive : Complicated : Useless
These are words they have used to describe segmentation! Further investigation usually reveals that their segmentation study was conducted so long ago that no one really remembers why. In one case, some muckety-muck told a group of analysts to do it and so they did exactly what he told them to do. No one really knew why it was being done.
Of course then nosy consultants like me come along and ask the question. Why did you do this segmentation? What does it all mean? It used to shock me when they would say that “it’s just the way we have always done it”.
Segmentation is not about grouping data for the sake of grouping data. Segmentation should have purpose. It should be used to solve a particular problem. It is useful for determining sales regions/territories, marketing message and campaign optimization, risk management, web visitor behavior classification etc etc etc.
I may never need to write a software application again! It turns out that flavors of two ideas that I had have already been done (sort of). The API to twitter is so easy and intuitive, applications are popping up all over. In fact, twitter is actually a part of a sub dimension of the blogosphere that I (would) call the twitterverse (if twitterverse wasn’t something else, but more on that later) or maybe the twalaxy.
Stepping back: Direct marketing guru and Internet junkie, Gregory Ng, introduced me to twitter. After a couple of days of use, I got the general gist of it, but I really wanted to figure out what I could learn from it. After all, this was really close to my dream of being able to work all day mining AIM or MSN conversations and then return home with my 6 friends to our dark haired princess who washes our clothes and makes us supper. I just want to learn how to serve you better. I promise I am only quasi-evil!
