Can You Put Lipstick on a Path?

red is love

The new Path user interface is gorgeous. Dave Morin’s team has come up with a user experience that will change the way that people think about application design.  Path abandons the standard bottom toolbar that most consumer behavior oriented applications have for 2 buttons in the sticky header and a red plus sign that looms on the bottom left hand of the screen. Clicking the plus sign reveals a swiss army knife that allows you to add a new journal entry starting with a photo, a person, location, song, thought or your lucidity state. The last of which would be even cooler if it was integrated with life stats hardware like the Fitbit or Jawbone Up.

the plus sign fans geisha-style to show post options

The new user interface is gorgeous. It is UX pr0n and this version of Path will change or at least challenge the way that every app designer thinks about every consumer app they design moving forward. One of our best designers, Charlie Guerrero picked it up for the first time this morning and was blown away by how fluid and responsive the app is for everything that is going on.

chief ninjas everywhere are intrigued

The application is clearly designed after the Facebook timeline. They have adopted the cover concept as well as the entire timeline concept. What Path does better than any other application is that it tells you who has seen your post. That is really quite bold.

boldly showing exactly who sees your content

Here is the problem. It is still just Path. While I think that the new design pattern will inspire a lot of curiosity, I see more applications adopting this style of design than people actually making Path part of their daily routine. In other words, in spite of the fact that it can post to Facebook, twitter and foursquare it’s not going to replace Facebook mobile unless Facebook acquires Path and decides to replace their mobile experience with Path. Path is decidedly cooler, but people will reject it because 700 million of their closest friends are on Facebook and this is essentially an alternative.  The adoption of many of Facebook timeline’s design patterns coupled by the fact that founder Dave Morin is ex-Facebook and still has strong relationships could be an indication of an exit strategy. Time will tell.

looking a lot like Facebook timeline

Another thought though: It knows where you are, who you are with and it knows if you are sleeping and knows if you’re awake. If they just add an indicator for whether you are bad or good they could have a suitor at the North Pole.

 

This post is for 2 audiences:

People who travel to or live in Boston, New York, Chicago, Seattle or San Francisco.

Startups looking for inspiration.

 

If you are a startup and you are looking for another to model yourself after, you might consider Über. Über is Travis Kalanak’s ~new ride (limo) service that I think of as the Trader Joes of transportation.

Why is Uber a great startup?

  • Uber understands its audience.
  • Uber solves a problem for its audience.
  • Uber optimally uses the technology available, but is still very simple.
  • Uber has a staff of people who are dedicated to ensuring that your experience is positive.
  • Uber does a great job activating passionate riders and drivers.
  • Uber is easy to explain to anyone.
  • It started with a sound business model.

They solve a supply chain problem elegantly. Cabs are unpredictable and often dirty and smelly. Black cars are often trying to convince people to ride with them. You will see drivers standing outside of conference centers, hotels and stadiums hustling. Riders do not always understand the terms and it feels shady. Uber unites people who want a high quality ride with black car drivers who can give them one. Uber brings a bit of on-demand luxury to everyone (in its markets) at an affordable price and a uniform experience. When you use Uber there’s no question about how you will pay or when you will pay. Uber values their community and actively interacts with people.

 

What makes Uber an uber use of mobile?

Uber incorporates multiple features and channels into the experience to make it simple. Assuming you have an iPhone or Android phone (it also works on feature phones using text messages), the GPS use is excellent for both riders and drivers because you can always see where each other is and how soon they will get to you.  You get a text message when your Uber driver is arriving just in case you are not still looking directly into the app to watch the driver. The app tells you the name of the driver and gives you the option to call them if you want to give them special instructions or ask them any questions before they arrive. The rate is predetermined and because you hook your credit card up during the signup process, payment happens in the background – all in. You do not need to tip. It’s included. You rate your driver on a 5 star scale. Every driver I have had (about 20) has been 5 star. When I ask them why they are only 4.8 or 4.9 stars, they say that someone was drunk or that they were just a hard grader.

 

If you want to tell someone about Uber, you can use these expressions:

  • It is simple.
  • It is fun.
  • It is visual.
  • The experience is predictable.
  • It solves real (first) world problems.
  • It has a solid business model.
  • It takes advantage of and maximizes features of smart phones
  • It makes a high quality service accessible to anyone (in their markets)

Download Uber and tell me if you agree that it is one of the most elegant uses of mobile yet.

 

Klout Lies

My friend Jay Staggs loves and hates Klout. His favorite saying about klout is also the title of this post: “Klout lies!”. He and the gang at MurphyUSA have a friendly competition around Klout scores and Jay gets really wound up every time the site makes significant changes to the algorithm or Casey Petersen encroaches on his lead. Jay is a competitor. He likes to win. I like Jay.

Hiroki Murakami, a blogger at The Next Great Generation and aspiring adman wrote a cool post entitled Klout Updates Its Super Secret Algorithm of How Cool You Are. He interviewed me for the article via Google+. Some of the material hit the cutting room floor, but I think it’s worth posting here.

HM: Did the new Klout algorithm update improve the service? Is there greater transparency or effectiveness?

SM: I don’t know that the new changes improved the service. The nice thing about twitter is that it’s a level playing field where people act like brands and brands act like people. Klout seems to be trying to make it more like a caste / class system with the scoring.

HM: Any educated guesses on Klout’s secret sauce (how their algorithm works)?

SM: I’m guessing the algorithm has a few different elements: frequency, “recency” and something like Google Pagerank where your Pagerank is a function of the Pageranks of sites that link to yours. In other words if you talk to personas with high klout and they talk to you your klout improves.

HM: Do you think that influencer rankings like Klout or PeerIndex as a concept are generally a good invention?

SM: The purist in me doesn’t like the public scoring. I think it would be cool if Klout scores were private and Klout found ways to give brands access to them. I don’t care for the spectacle and I don’t care for the elitism. I’m not sure it would be the advertising “success” that it is if they did things differently. The thing I like about Klout is the attempt to segment people based on their high influence conversations. They aren’t ways right: I’m apparently influential about Tylenol and the New York Yankees. What?

I like the ideas behind Klout. I want to know who is influential by topic so that I can follow them. That is really interesting to me. What I dislike is that Klout is a disruptive change to the ecosystem and actually changes behavior instead of just measuring. The topics that people are influential about are wildy inaccurate.

It’s trendy to say you do not care about Klout scores, but the fact is that there are a lot of people out there making big bets on Klout. People are changing the way that they communicate with others, changing up follow strategies etc based on Klout scores. You know who you are.  While you are making changes and talking to more cool kids, I’d caution you to heed Jay’s warning and please do not talk to me about the Yankees.

I missed the delivery of my iPhone. I should have had it sent to work, but sometimes work deliveries do not go the way I want them to so I figured it would be easier to just have it sent home where my wife would be able to sign for the package. She was out with the kids when it was delivered so I called UPS. They gave me a time between 7:30-8:30PM and said to stop by the depot in Watertown and get my phone. They made it sound like a breeze.


It was a dark and stormy night. I pulled up to the depot and saw approximately 80 people already in line through the monsoon-like downpour. I parked my car around the corner because the street parking was full. I walked up to the giant warehouse with brown delivery trucks and tractor-trailers zipping by and pulling past the gate into the vast garages. The warehouse was corralled by a giant fence with an open gate where trucks pulled in and out of the driveway. Next to the gate is a guard house where civilians and employees can enter the facility. The line began at the guard house and sloppily snaked down the sidewalk.

I got there around 7:45 and the line was not budging. I saw my co-worker Andie near the front and figured she could use some company. None of us knew what was going on or how things would work, we just knew that we had received calls from UPS that told us to be there and that our phones were supposed to be waiting for us (and that it was raining). We started talking about how we thought things might work while a woman behind us who would later become known as Cat Lady chimed in in a slightly British accent. She was short, plump and bespectacled, with grayish, Brillo-y curls and a mousy look. She would become the most annoying person in the world.

A real Boston man emerged from inside the guard house. He explained to us that his name was Joe, that he was the supervisor (the supah’ visah) and that he was going start getting people their phones by address. Because of the extremely high volume of iPhones purchased and the fact that all of them were shipping on this rainy Friday, UPS drivers were working overtime so in spite of the fact that they told us our phones would be there between 7:30 and 8:30, many were still out on trucks. The weather, a thick, New England rain with soupy, cool fog was further aggravating the situation.

UPS Joe

Back to Joe. Picture a cross between Dennis Leary and Kevin Bacon. Joe is a leader, a guy who gets things done. He can control a crowd and his combination of brash Boston accent, quick decision-making and sense of humor immediately earned him the respect of the crowd. He started reading off addresses from his clipboard which he held up over his head angled so the rain would slide off the glossy back.

Now at this point, the line is meandering down the street so only a few of us can hear him. Naturally, selfish people are walking up and starting to ask him personal questions. Cat Lady cannot help herself from asking if any of the phones are from Newton. She asks about every 5 addresses. At one point I hear her mutter that she cannot believe her cat is home alone. Poor Mittens! That’s when I told Andie we were calling her Cat Lady. Joe actually begins to answer a few of the questions which delays getting down the list. Enter The Teacher. Teacher takes the list and at the top of her lungs starts reading and checking off addresses as people emerge from the line. Joe takes this opportunity to take a step back and come up with a better plan. Cat Lady and The Teacher have an argument. Cat Lady mumbles more under her breath and begins pacing. Somewhere in Newton, Mittens is enjoying a relaxing evening alone.

So the people who emerge from the line are instructed to line up on the other side of the fence and talk to Other Joe. Other Joe is a bit like Cliff Clavin, but he’s not nearly as sharp. He generally emerges from the warehouse with one box at a time and generally seems to be doing more harm than good in the situation. He’s slow, friendly and inefficient. He has a small flashlight that from time to time he shines on Joe’s list. Joe cracks a glaring smile with a laugh and head shake each time he does. There’s also a ginormous man named Little John who is big, but is not very strong handling too many directions in sequence. Other Joe and Little John are not doing things to boss Joe’s liking so he talks to them about what to do and then grabs a yellow mail crate. He comes back into the crowd and extracts the list from The Teacher’s hand, much to her chagrin. He thanks her, stands on “the golden podium of hope” and explains that he will be the one reading addresses. In between each address, Cat Lady starts to ask if he will read any addresses from her town. After the 5th or 6th time, everyone starts to get annoyed. She proclaims that she cannot bear to be without her poor kitty much longer. I start a small campaign for finding her package first. Each time Joe finishes reading a list, he goes back into the warehouse to create a new list. When he returns and puts his podium down, people get excited. Every time I see a plastic yellow bin from here on out, I am going to start to hope that person has my iPhone. Pavlov’s dog, baby! On the third list, Joe triangulated my house. He read off so many addresses in my neighborhood that I was certain mine would be called. No dice.

If your address is called, go into the line and give your ID to Little John. Victorious people are high-fiving a head shaking, but slightly amused Joe as they blissfully hand their IDs to Little John and Other Joe who go into the warehouse and emerge, with one box each time. They go through the proper carding procedure, but there are times when people are in the guard house with their box and somehow their IDs are still in the warehouse. There was a lot of wacky juggling happening and finally they decided that people did not need to give up their IDs to have a box leave the warehouse, just needed to show it to have them leave the grounds.

At around 8:45, Andie decides she has had enough and that she may come back later. She had been there since 7:00 so I tell her that I’ll post to her Facebook wall when they call her address. Sure enough, they call hers at 9:00, but it turns out it does not matter because it just means they have found your phone, not that it is at the guard post. It starts to rain again so I decide to go into the building.

Now recall that I mentioned that this building is a guard outpost which means there is a security guard and 2 metal detectors inside the hut. It’s designed to fit maybe 5 people comfortably and there are at least 20 people inside. Smell your neighbor! Make a new friend. Now people are piling into the guard tower not only because this is ultimately where they get their phones, but also because it has started raining. That’s when I met Blondie and The Dude. Blondie was the name she called herself. She told me that she saw Channel 4 on the scene and that she was inside trying to stay off camera. The Dude wore a classic Patriots hat with an Italy soccer sweatshirt that went surprisingly well together. He has been in the guard house for a while and has started to, in semi-good nature, disparage the operation. He reminded me of Fitzy. The Dude and Blondie are up against the wall. There is a chair also against the wall. The Dude starts making fun of the security guard who takes the chair back behind the desk. The Dude waits until the security guard sits down and moves the chair back into the line. At this point I think it’s probably wise to start distancing myself from The Dude.
“Don’t make him shoot you bro.” I say.
The Dude says “he doesn’t have a gun.”
Me: “He might have a taser!”
Dude: “I’ve been tased before. It’s not so bad.”
Me: “The good news is that he ordered his taser and was not home. He’s not only a security guard, he’s also in line for his package.”
Blondie: “There should be an app that tells you when your package gets here.”
Me: “There is. The good news is that he doesn’t have his taser now. The bad news is that he will get it with plenty of time to charge it before you ever get your phone Dude.”
Out of the corner of my eye, I see security guard crack a smile.
In the meantime Andie has returned with her boyfriend. She tweets me to let me know that Cat Lady finally has her phone, but not before annoying every last person. Andie is concerned because the address on her license is not the same as the one on her package. Somehow someone emerges with her phone and her boyfriend persistently reminds them that they are there and that they could leave with the phone. She gets her phone and everyone cheers. “I can’t believe you got a 4s before me Andie!” I joke. She goes home to try her luck with the activation servers (which have been jammed all day) and to see if she can see us on Channel 4.

Harvard guy gets his iPhone. Then Birthday Girl’s name is called. She must have told us 20 times that it was her birthday. It was probably her 25th birthday, but on her way out we gave here a “Happy 39th”. I looked at Blondie and told her we were not singing Happy Birthday. Joe starts taking down the addresses of people who are in the guard station and says he’ll personally go look for them. We grab the list and write down our own addresses as Joe is being distracted by people with questions that anyone in the world could have answered. The tortoise-like people in the bunker write their addresses down while setting off the metal detectors approximately every 120 seconds. This provides endless material for The Dude. The guy from 138 Bigelow St was called in the second round. His phone was sitting on the counter. His ID however was lost with Other Joe in the warehouse. Poor guy. He just stood there staring at his phone, making sure no one else took it while they attempted to retrieve his ID.

About 15 minutes after the we write down the list of numbers, Little John comes back into the guard shack and puts down a handful of boxes. I start looking at the addresses and proclaim “OH MY GOD THAT’S MINE!”. I get out my ID (no WAY I’m letting someone take it to the warehouse, I learned from Bigelow who got his phone and ID back just 2 minutes ago.) Little John looks at me and says: “I think I’ll take this one home.” I look at everyone and say “I’m not going to argue with him.” He decides maybe he will let me have my phone, signs me out, grabs the package back from me and laughs, then hands it to me. I tell Blondie it’s been real and tell The Dude not to get tased. I leap out of the door squealing “I’m FREEEEEEEEE”! It’s now 10:45PM.

Thank you UPS for going out of your way and outside your process so a bunch of angry (and in my case, really amused) iPhone zealots and newbies could get their phones.

Facebook recently announced that they were taking away the ability to check in, thus killing their offering, Facebook Places. This did not come as a surprise to anyone who has been listening to me spout off about the space because my contention has been that Facebook does not intend to kill foursquare, rather they meant to test into whether or not someone in the main stream would actually purvey the unnatural behavior of the check in.

 

Again, the Unnatural Behavior

 

  1. Enter a place (some people skip this step)
  2. Take out the phone
  3. Find the application
  4. Friends start to get a little annoyed
  5. Open the application
  6. Click the places or check-in button
  7. Spouse apologizes to friends
  8. Find the place in the list
  9. Click on the place
  10. Friends think “whatevs” and go find a table without you
  11. Click check-in
  12. Reap the benefits of telling your friends where you are and how cool you are [points, badges, status updates]
  13. Repeat for as many systems as you care to check into
  14. Sit down to find out your friends have ordered you a Michelob Ultra. That will teach you!

 

They Didn’t Want To Do What You Thought They Wanted To Do

Why hasn’t Places “worked” for Facebook? The answer is quite simple. They did not want to build the model that everyone thought they wanted to build. In other words, they were not trying to replicate foursquare. My theory is that they did not believe that the mainstream would check in and therefore did not exert the kind of energy necessary into building the necessary components to make it valuable. In order for this stuff to work, you either need to build a self service model with a clear list of services, an API that allows people to build whatever they can imagine, a sales team to sell specific services into merchants or all of the above.

Facebook’s tests with companies like The Gap and REI obviously did not get them jazzed up enough about the platform to invest in the types of developer and infrastructure resources necessary to catch up to and overtake foursquare. It would be one thing for Facebook to use itself as a marketing engine for the platform which, allegedly at one point had 30 million users, but it is another thing to actually have something that pays off any claims that using Places adds value. They could have had more people checking in, but without any way to substantiate value claims- to what end? I’ll answer that question with a collective “meh” from the user base. To top it off, there is still a large group of people who wonder why they should be telling anyone where they are going for fear of some kind of personal security breach. We know that Facebook has been mired in these sorts of problems anyway. So Facebook has quietly taken a page out of Google+ and is allow users to attached their location to a status update instead of checking in.

 

The Zuck Truck? Places may be dead, but the phoenix will rise again. Photo by jerbec, licensed under creative commons

They Already Have the Data

Most LBS applications have a way push their check-in data to Facebook. Facebook has the Places database to take that information and enter it into their Places database in such a way that they can use it later. The funny thing here is that they do not and actually never needed to create a check-in application to reap the benefits of getting the data from check-in applications.  In other words, when you push your data to Facebook, they are not just letting it slip into an abyss, they are actually keeping it and creating a profile about users to better target them with advertisements.

 

Facebook has one of the biggest stores of social and location information. Add Facebook credits to the mix and you get a slice of the big chalupa: social, location and purchases across merchants.  As I mentioned before, the Places database brings structure to this mix and allows Facebook a mix of flexibility and ability to analyze. The latest iteration of location for Facebook now gives you the ability to attach a location to a status instead of checking in. This is far more natural and who cares if you’re actually there? Not Facebook. They now are tracking where you have been or where you aspire to be. There are plenty of possibilities that this opens up, not the least of which is day. In other words, helping you determine what you want to do in a city based on where you’ve been, where your friends go and where people like you like to go. Given the data that they have, they could do much of this without asking you questions ala WHERE, Alfred, Bizzy and some of the other prediction engines. Certainly none of these models are perfect, but Facebook has the critical mass of data to test and tune their model before they release. Why would they do this? Ad revenue. Allowing companies to be recommended in appropriate places. If Facebook knows you like coffee and are staying in Hell’s Kitchen, but there are 10, perhaps companies could pay to have their businesses be recommended more often.

 

Key Takeaway

Here’s the point. If you take away one thing from this rambling blogpost: Places, the Facebook feature may be dead, but LOCATION IS VERY MUCH ALIVE AT FACEBOOK.

 

Google announced this morning that they will acquire Motorola Mobility for 12.5 billion. This is a move that puts Microsoft, Nokia, RIM and other mobile phone competitors on alert. Google CEO Larry Page and Motorola Mobility CEO Sanjay Jha had little to say beyond the fact that they are excited about the partnership. Jha did however note that he is particularly excited about the possibilities about convergence of screens, noting that Motorola’s living room products and mobile products could converge faster witha  Google partnership.

Larry Page continuously assured investors that this was a move to continue innovation and protect the open Android ecosystem. All partners are valued and will continue to be valued.

My take on the losers:

  • Windows Mobile is further hosed. They would need to give it away at this point to make a dent in the market.
  • Facebook needs to get their mobile ducks in a row ASAP. They’ve hired a slew of core developers according to rumors and some of us think they’re working on their own mobile OS. Well, it’s not going to run on Motorola and it certainly isn’t going to run on Apple. Blackberry was the first tablet to get a native Facebook app. Could they partner? Merge?
  • Nokia this spells all kinds of trouble for Nokia in the smartphone market. They just dumped their Symbian operating system for Windows and analysts see this actually as a step backwards for them.

 

Highlights from the investor conference call:
Motorola Mobility will continue to operate as a separate business.

Citigroup asked on the conference call why this deal was necessary while some of Motorola’s business is not core to Google’s competency.
Larry Page said he is excited about the opportunity and believes in the senior team at MMI.

Merryl Lynch wondered how it would change Android from a partner perspective. How does this change the overall ecosystem? MSFT is neutral. Will Android stay open? Larry Page said Android will continue to be open. Andy Rubin said it’s business as usual for Android and that this protects the ecosystem, it will not necessarily change it.

Motorola CEO Sanjay Jha is one happy Motorf***er

Asked how Google valued the transaction and why no stock all cash
Google said they would not talk about the legal strategy or the valuation process.

Goldman Sachs asked about the ability to make a move into the living room and also how these patents might help in the case versus Oracle
Larry: Motorola is a market leader in home devices and solutions. We’re excited to work with them to be a leader in this space.
Sanjay: As you know we’re a leader in the home space. Excited about the convergence of the mobile world and the home world and providing products that delight the customer.
David: We don’t have anything specific to add to the Oracle strategy. There is a claim against us by Oracle and we’ll be defending it very vigorously

Will Google continue to acquire patents?
David: We’ve said for some time that we need to build our patent portfolio. We will continue to do that.

Larry’s final thoughts
We are really excited about this whole business and working with the Motorola team, all of its employees and all the hard work that’s gone on over the years. Everyone at Google and Motorola is excited about this. Android is growing like crazy and we are excited about all of our partners including Motorola. This will allow us to charge the Android ecosystem. We really believe that Morotorola is poised for tremendous growth. We’re working with them to accelerate innovation.

*From the press release:*

Larry Page, CEO of Google, said, “Motorola Mobility’s total commitment to Android has created a natural fit for our two companies. Together, we will create amazing user experiences that supercharge the entire Android ecosystem for the benefit of consumers, partners and developers. I look forward to welcoming Motorolans to our family of Googlers.”
Sanjay Jha, CEO of Motorola Mobility, said, “This transaction offers significant value for Motorola Mobility’s stockholders and provides compelling new opportunities for our employees, customers, and partners around the world. We have shared a productive partnership with Google to advance the Android platform, and now through this combination we will be able to do even more to innovate and deliver outstanding mobility solutions across our mobile devices and home businesses.”
Andy Rubin, Senior Vice President of Mobile at Google, said, “We expect that this combination will enable us to break new ground for the Android ecosystem. However, our vision for Android is unchanged and Google remains firmly committed to Android as an open platform and a vibrant open source community. We will continue to work with all of our valued Android partners to develop and distribute innovative Android-powered devices.”

What if Ditto Uberfies?

In my last exciting post, I talked about how Ditto unleashes the power of semantic data and how awesome it would be if you could harness the power of the data behind a location in foursquare or Gowalla or a dish in one of my favorite applications,foodspotting.

You may recall that Ditto allows users to express their intent in a particular neighborhood and that it does it in such a way that it does not leave much to the imagination. In other words, we KNOW you want coffee, what kind you want and where you are.

Imagine businesses were to begin taking advantage of this and providing a user reasons to come see them. What if businesses could monitor for people who needed them similar to the way that Uber allows black car drivers to see if people need a ride during down time. The example I always use (and I am waiting for this to happen) is that I am in a neighborhood, I say that I want a latte and a coffee show responds with “Hey Mike, come on in. We will save you a spot next to the window and you can use our free wi-fi. Do you like caramel in your latte? What kind of milk?” I would be thrilled and I would act immediately without worrying about whether they were giving me a dollar off.

If businesses could use Ditto similar to how Uber is used, to fill times when they are not full, to attract new customers with or without offers and people could do everything from accept a deal to pay with Ditto (similar to what is now happening with Zaarly) it would open up a great deal of possibilities for interesting data and segmentation. Take a look at this concept of a merchant side ditto application that allows a coffee shop to monitor the area “Bananatown”.

Notice that each of the people who want coffee in Bananatown have a series of stats. These are based on their actions through the Ditto application.

  • Probability: This ratio is the amount of times a person has acted versus the number of times they have expressed an intention to act. Below it is also the true number (in this case 48/50). This tells the merchant how likely the person is to act on an offer. Mike is extremely likely.
  • Offers: The next number tells how many offers Mike currently has and whether or not he has acted on one.
  • Average / Remaining: This tells the merchant on average how long Mike takes to act and how much time has elapsed since then, making it easy for them to tell whether they should act.

I also imagine having ways to tell what kinds of offers that Mike responds to – deals, invitations etc. I see businesses being able to set thresholds based on certain types of activators and automatically pushing an offer within a neighborhood (geo-fence).

How else would you like to see the data segmented? Do you think that this kind of merchant model is the key to Ditto user adoption?

Last week I attended Social Loco as a speaker (thank you Mark Evans) and got to hear Ditto CEO Jyri Engstrom sit on a panel called Enabling the Users’ Revolution: from infrastructure to consumer apps. I have been following Ditto since it came out and have been wondering about how it will be used. Some call Ditto “future foursquare” where I prefer to call it “semantic twitter”.

ditto_crayons

These comparisons are interesting because Ditto is an application that allows a user to announce their intent. One calls is future foursquare because it supposes that you might eventually check in someplace. I prefer semantic twitter because some of the things that you intend to do may not necessarily result in checking in, but are nonetheless very valuable. A user starts by identifying a type of activity by clicking on the “crayon box” at the top. They can then click again to refine their preferences. For instance if you want coffee, you can click the coffee icon a second time and pick that you want a latte. Others can then make suggestions about where you should go or, noticing that your location is attached to your ditto, they can decide if they would like to join you in your quest.

You can drill down from coffee to something more specific

You can drill down from coffee to something more specific

Semantic means structure. Semantic data is expressed the same way every time so that it is easy to analyze and act on. Ditto thrives on making structure easy, but even I was not prepared for what Jyri Engstrom said at social loco. He supposed that if he used Ditto to express that he wanted to go to a restaurant (and I cannot remember which kind he said, so let’s say dim sum) that someone might be able to eventually go to Foodspotting and share a dish with him.

My jaw dropped and the wheels started turning. Why is this brilliant? Sharing a dish from foodspotting is not just sharing a picture or even the name. A dish in foodspotting has a set of common attributes:

  • dish name (which is standardized so that each of a certain kind of dish is nicely grouped)
  • location
  • 4 different rating types
  • user who spotted
  • guides it belongs to
  • comments

push_foodspotting_ditto

The attached data makes the suggestion far more powerful than someone just saying: “Go to Hei La Moon.” With foodspotting the person knows where to go, what people think, what the dish looks like, its exact name, other dishes at the restaurant, other spottings from that person and more.

What if you could drag the dish into Ditto?

What if you could drag the dish into Ditto?

There are endless possibilities to integrate Gowalla, foursquare, Yelp, OpenTable and more to the application. What would you integrate? Coming up in my next post, a look at a potential business model.

Color Me Impressed

color

The smart phone among other things is a kick ass camera. Sure, the quality is not as good as most point and shoots and certainly it is no DSLR or 4/3 camera, but it’s improving and we all know it’s not the camera, it is the person behind the camera. iPhones and Droids have put cameras in the hands of some extraordinarily creative people in the places that they need them. And as you well know they have been sharing these pictures on Facebook, Gowalla, Instagram and now– on my latest obsession, Color.

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Color is a mobile application that allows you to share photos with people who you are experiencing things with. The magic happens when you push the color logo (that cool thing at the beginning of the article) and take a picture or a video and send it to Color. From here you can share your videos and photos on twitter and Facebook and also with your Color social graph.

The different thing about Color is that it builds your social graph for you. Instead of choosing who you want to be connected to or having Color leverage another already built social graph via twitter or Facebook, it associates you with people who are taking pictures in the location as you. It then adds them to your “diary”. When you click the globe, you can see your moments and the moments of the people who you took pictures with. This means that you have the opportunity to meet people who go to the places that you go to and experience the story from their point of view (assuming that you take some pictures). Once you take a picture with someone, you are following one another. And the 10 second videos load faster than lightning striking your TV antenna (my what?).

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The team at allen & gerritsen is all over Color. We have been using it in the office to capture our moments and it gives you a cool idea of what kind of shenanigans we purvey on a daily basis.

This is very interesting stuff. Building social networks based on location is a cool idea. Color has taken the plunge and automatically built networks for people. This could open the gates for other networks to go beyond making suggestions and being a lot more overt about adding people that will add value without asking you. Does that freak you out? How? Why?

Now it’s your turn! Download the app, grab some friends and get them to do the same and start taking pictures together and let me know what you think.

Download Color for iPhone

Download Color for Droid

[Coming back soon]

Groupon has acquired the Triangle of Awesome (Seattle) tech company Pelago. Pelago is the maker location-based mobile experience, Whrrl. The terms of the deal were not disclosed to me. Many analysts, bloggers, marketers and business people have been wondering if Groupon would get involved in location or if a location-based company would start putting Groupon-like offers into their system. Foursquare’s official stance is that they are more of a loyalty play than acquisition. Boston based SCVNGR created a separate Groupon competitor called the Level Up which currently have no integration with the SCVNGR app.

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For those of you who are just hearing about WHRRL for the first time:

WHRRL gets results for Murphy USA

WHRRL: The Extremely Interesting Post Check-in Experience

The struggles of Whrrl

Whrrl was the LBS geek’s LBS system. The society and influencer models were the dream of many marketers yet Whrrl suffered because the application was a lot for people to handle. There was almost too much to do. I once described it as “too many paths to too much awesome.” I noticed a decline in usage particularly when foursquare released version 3 which “caught up” to Whrrl with their exploration technology.

The Future of Whrrl

My sources told me that Whrrl will cease to exist and that the technology will be used in a new mobile iteration of Groupon.

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Location Wars Escalate

Now Groupon has checkins, a segmentation model and a better than serviceable API to add to their deals platform and sales force. If you look at companies poised to compete with them most will first think about foursquare.

I do not think this will trouble foursquare as Groupon has been highly focused on customer acquisition and foursquare has been known more as a retention tool. The big thing that has been missing for Groupon is context. Currently all Groupon deals are served via email, their mobile app or a visit to their web site. They are tied to regions and businesses but not specific places. A new Groupon app with integrated Whrrl technology opens them up to a new world of possibilities. With somewhere between 50 and 60 million subscribers, this should put SCVNGR on high alert. In fact, the next move is a race to integrate 50%-or-better style deals into an LBS application.

Aaron Strout, my partner in Location-based Marketing For Dummies will be discussing this development and his thoughts will be podcasted this afternoon.

What were your favorite Whrrl moments?
What do you think will happen when Whrrl tech meets Groupon?