Google Buzz has the potential to be THE ultimate social media dialogue and content aggregation machine. Here are three short-term ideas that will make it infinitely more usable and convert the skeptics.

Compact the Content

Problem: Showing the buzz and all the comments (even just 10 – and how are they decided?) is really noisy. Particularly when you follow people who get serious engagement like Jason Calacanis, Pete Cashmore and “Mr. Noisy” Robert Scoble. Users will decide when they want to read the comments. Result: more content is read. I do not see a decrease in engagement. The people who don’t like to read comments were not going to read them anyway.

Filter Out Channels

Problem: Some people are still using multiple social media tools. They want to continue to use them for what they like to use them for and they are not coming to Buzz to have that content duplicated. OK. Let them remove the content they do not want to see. Caveat: They can’t remove Buzz original content.

Here’s a quick and easy way to remove the content you do not care about.

Clicking “Filter Channels Options” takes your to this screen that allows you to set options globally and also to change your mind if you decide you want the content back. (Yeah, I grabbed the channels from FriendFeed).

Make Buzz Post to Twitter

That’s game over.

Does good design come from good designers? Sort of. Good design does not even start with design. Whether for marketing, technology, product, etc it starts with a deep understanding of the needs of the consumer and the business stakeholders. If you have not worked with a next-generation agency, let me give you some insight into the process.

excerpt from the #specwork09 discussion

• Sessions begin with definition of business problems. We actually go into them hoping to define a business problem or series of problems to solve. It is not about “we want to design something” yet.
• Audience Intelligence teams learn the needs, size, segments and location of the marketplace.
• Strategists start to define the idea and the brand pillars or align the idea to current brand pillars. Design, Audience Intelligence, Media, and Analytics resources are involved to protect design interests, media availability and possibilities, and success measurement.
• Consensus on ideas is built.
• Campaigns are defined. Briefs are written.
• Analytics teams figure out how to measure success, spot trends and forecast futures.
• Now we design!
• Execute
• Measure
• Rinse
• Repeat

Through this process a connection is built between the agency and the client. The agency treats the client’s brand as their own and takes a level of responsibility for success. The designers are part of the strategy. They understand the process. They can discuss the pillars with the planners and strategists. They get true audience insight in a way that a single specification sheet cannot bring to light. They can talk to the measurement folks about how we define success. They weave themselves into the brand fabric and in some cases they follow a similar process across projects.

Your brand, your campaign, your SUCCESS depend on your experience and your marketing. The way I see it, you can pay a premium [or put together a creative model that allows an agency to be payed based on your success] for any agency that is thoughtfully integrated or you can throw it into the one-off crowdsourcing blender and hope you get a smoothie.

When talking to marketing managers, the subject of segmentation often comes up. The conversation can seem forced and usually takes a turn from casual talk about business to a certain bitter formality, probably because now we’re talking about data. These marketing managers have never tasted our variety of data! Theirs is all crunchy-creamy like the grubs on Fear Factor. Yuck!

Expensive : Complicated : Useless

These are words they have used to describe segmentation! Further investigation usually reveals that their segmentation study was conducted so long ago that no one really remembers why. In one case, some muckety-muck told a group of analysts to do it and so they did exactly what he told them to do. No one really knew why it was being done.

Of course then nosy consultants like me come along and ask the question. Why did you do this segmentation? What does it all mean? It used to shock me when they would say that “it’s just the way we have always done it”.

Segmentation is not about grouping data for the sake of grouping data. Segmentation should have purpose. It should be used to solve a particular problem. It is useful for determining sales regions/territories, marketing message and campaign optimization, risk management, web visitor behavior classification etc etc etc.

Each morning when I come to work, I try to steal a few minutes of time to read four web comics. I have tried a bunch of others, but I find that these are the ones that give me a mental boost that kicks off my day in a way that caffeine cannot. In other words, “clever” is my morning drug of choice.

I love the UPS whiteboard campaign.

The ads are mesmerizing they are sticky and the creative does not get in the way of the message.
The timing is impeccable. Andy Azula, the artist in the ads and creative director for The Martin Agency, makes what he is doing look easy. The tongue-in-cheek humor has longevity and is the inspiration for some ridiculous youtube knockoffs.

The Martin Agency got almost everything right. The music is perfect. Nearly. You see, the band is called…

THE POSTAL SERVICE.

Google introduced a new line of googlevative designs for their iGoogle personal portal. They assembled some of the best known designers, artists and musicians to build a series of trendy skins as part of Google’s global effort to allow its users a way to make their experience unique. Bonus they can also express their love for some of their favorite artists.